Teal Lodge Cornwall – Privacy Policy
At Teal Lodge Cornwall, we take your privacy seriously and are committed to protecting your personal information. We only use your personal information where we have a lawful reason to do so, including to provide the accommodation, booking and other services you have requested from us, to comply with our legal obligations and, where appropriate, with your consent.
For the purposes of UK data protection law, Amanda Kotenko trading as Teal Lodge Cornwall is the data controller in respect of personal information that we collect and process about you.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, make a booking or otherwise contact us.
This policy may be updated from time to time to reflect changes to our services, the way we process personal information or applicable data protection legislation. We recommend checking this page periodically for any updates.
Last updated: 29 September 2026
1. Information we collect and process
We may collect and process personal information in the following circumstances.
When you make an enquiry or booking
When you contact us by telephone, email, through our website, through our online chat facility or through our online booking system, we may collect information such as:
Your name
Email address
Telephone number
Postal address
Details of your booking or enquiry
The names of other guests travelling with you, where provided
Any other information that you voluntarily provide to us in connection with your booking or enquiry
Correspondence and communications between you and Teal Lodge Cornwall
When you make a booking through our website, our online booking system is provided by freetobook.
freetobook processes personal information provided when you make a booking. This can include your name, address, telephone number, email address, payment information, the names of guests travelling with you and, in some circumstances, your IP address.
freetobook and Teal Lodge Cornwall operate as joint data controllers in relation to the processing of personal data through the freetobook booking system.
For further information about how freetobook processes guests' personal data, please see the freetobook Guest Privacy Policy.
Payments
Where you make a payment online, payments are processed securely by Stripe.
We do not ask you to send your full credit or debit card details to us by email or through an unsecured method, and we do not retain your full payment card details on our own systems.
Stripe processes personal data in accordance with its own privacy policy. For further information, please see the Stripe Privacy Policy.
2. How we use your information
We may use your personal information for the following purposes:
To respond to enquiries and requests for information.
To process and manage accommodation bookings.
To communicate with you about your booking, including sending booking confirmations and other necessary information relating to your stay.
To process payments and refunds where applicable.
To provide and administer our accommodation services.
To maintain our business and financial records.
To comply with our legal and regulatory obligations, including accounting and tax requirements.
To deal with enquiries, complaints or disputes.
To protect our property, business and guests against fraud, misuse or other unlawful activity.
To improve our services and the experience we provide to our guests.
Where we process your information because it is necessary to provide the accommodation or fulfil a booking, our lawful basis is generally that the processing is necessary for the performance of a contract with you.
Where we process information because we are legally required to do so, our lawful basis is compliance with a legal obligation.
We may also process information where this is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.
Where we rely on your consent, you may withdraw that consent at any time.
3. Marketing emails – Mailchimp
If you choose to subscribe to our marketing emails, we use Mailchimp to manage our mailing list and send marketing communications.
We will only add you to our marketing mailing list where you have actively opted in to receive such communications.
Marketing emails may include news, special offers, availability and other information about Teal Lodge Cornwall that we believe may be of interest to you.
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in the relevant email or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending you essential communications relating to an existing booking or other service you have requested from us.
For further information, please see Mailchimp's Privacy and Legal Policies.
4. Website hosting – Squarespace
Our website is hosted and operated using Squarespace.
Squarespace may process information relating to visitors to our website, including information submitted through forms and information collected through cookies and similar technologies.
For information about how Squarespace collects and uses personal information, please see the Squarespace Privacy Policy.
5. Online chat – tawk.to
We use tawk.to to provide live chat functionality on our website. If you choose to use the chat facility, information you provide during the conversation may be processed by tawk.to so that we can communicate with you and respond to your enquiry.
This may include your name, email address, information contained in your chat messages and certain technical information associated with your use of the chat service.
For further information about how tawk.to processes personal information, please see the tawk.to Privacy Policy.
6. Website analytics – Google Analytics
We use Google Analytics to help us understand how visitors use our website. This helps us understand which pages are visited, how visitors find our website and how we can improve the website and the experience we provide.
Google Analytics may collect information such as information about your device, browser, approximate location, pages visited, how you arrived at our website and how you interact with the website.
Where required, we will obtain appropriate consent before placing or using non-essential analytics cookies or similar technologies.
For further information about Google's privacy practices, please see Google's Privacy Policy.
You can also manage your cookie preferences through the cookie controls provided on our website.
7. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others help us understand how visitors use the website or enable services such as online chat and analytics.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage or withdraw your cookie preferences through the cookie controls available on our website. You can also adjust your browser settings to control or block cookies.
Further information about the specific cookies used on our website can be provided in our Cookie Policy.
8. Links to other websites
Our website may contain links to other websites, including websites operated by third-party service providers.
Once you have used these links to leave our website, we do not have control over those external websites. We therefore cannot be responsible for the protection or privacy of information that you provide while visiting them.
You should review the privacy policy applicable to any external website before providing personal information.
9. Sharing your personal information
We may share personal information with carefully selected service providers where this is necessary to operate our business and provide our services to you.
These may include:
freetobook – our online accommodation booking system
Stripe – our online payment service provider
Squarespace – our website hosting and website service provider
Mailchimp – our email marketing service provider, where you have opted in to receive marketing communications
tawk.to – our online chat service provider
Google Analytics – our website analytics service
Professional advisers, such as accountants, where necessary
IT, technical or other service providers who assist us in operating our business
Government authorities, regulators, law enforcement agencies or other organisations where we are legally required to do so
We will only share personal information where there is a lawful basis for doing so.
We do not sell your personal information to third parties or provide your information to third parties for their own direct marketing purposes without an appropriate lawful basis.
10. Online Travel Agents and other booking platforms
If you make an enquiry or booking through an Online Travel Agent (OTA) or another third-party booking platform, that organisation may collect and process your personal information under its own privacy policy.
The third-party organisation may provide us with information necessary to fulfil and administer your booking, such as your name, contact details, accommodation booked and dates of your stay.
The relevant third-party organisation may act as a separate data controller in relation to information that it collects directly from you. We recommend that you read the privacy policy of any third-party booking platform that you use.
Once we receive personal information from a third party in connection with your booking, we will process it in accordance with this Privacy Policy and applicable data protection law.
11. How we protect your information
We are committed to keeping your personal information secure.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include password protection, access controls, secure online systems and appropriate physical security measures for any paper records.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. International transfers of personal information
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place.
Our third-party providers may have their own arrangements and safeguards relating to international transfers. Further information can be found in their respective privacy policies.
13. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business and financial records, resolve disputes and comply with our legal, accounting and tax obligations.
Some booking and financial records may need to be retained for a number of years to comply with legal and tax requirements.
Information relating to enquiries that do not result in a booking will normally be retained only for as long as reasonably necessary to deal with the enquiry and for our legitimate business and record-keeping purposes.
Marketing information will be retained while you remain subscribed to our marketing communications, or until you withdraw your consent or unsubscribe, subject to any information we may need to retain for legal or administrative purposes.
Information processed through third-party services may be retained by those providers in accordance with their own retention policies and our arrangements with them.
Where there is no longer a legitimate or legal reason for retaining your personal information, we will securely delete or dispose of it.
14. Your data protection rights
Under UK data protection law, you may have rights in relation to the personal information we hold about you. Depending on the circumstances, these may include:
The right of access – you can ask for a copy of the personal information we hold about you.
The right to rectification – you can ask us to correct inaccurate or incomplete information.
The right to erasure – in certain circumstances, you can ask us to delete your personal information.
The right to restrict processing – in certain circumstances, you can ask us to restrict how we use your information.
The right to object – in certain circumstances, you can object to our processing of your personal information, particularly where we rely on legitimate interests.
The right to data portability – in certain circumstances, you can ask for personal information you have provided to us to be transferred to you or another organisation.
The right to withdraw consent – where we rely on your consent to process your information, you can withdraw that consent at any time.
These rights are subject to certain conditions and exemptions under data protection law.
If you wish to exercise any of these rights, please contact us using the details below.
15. Complaints
If you have any concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about making a complaint can be found on the ICO website.
16. Contact us
If you would like to ask a question about this Privacy Policy, access or update your personal information, or exercise any of your data protection rights, please contact:
Amanda Kotenko
Teal Lodge Cornwall
45 Downs Way
Tadworth
Surrey
KT20 5DP
Email: teallodgecornwall@gmail.com
Telephone: 07803 719124
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable data protection legislation.
Any changes will be posted on this page and, where appropriate, communicated to you directly.
Last updated: 29 September 2026